Terms & Conditions.

Last updated: November 10, 2026

These Terms & Conditions apply to your use of Charge2Go portable power bank rental services and participating rental stations. By starting a rental, you agree to the terms presented at the station and these general terms.

1. The rental service

Charge2Go provides access to portable power banks through participating rental stations. Availability, rental options and station features may differ by location. Follow the instructions shown on the kiosk when starting and completing a rental.

2. Pricing and payment

Rental pricing varies from station to station. The applicable rental price, rental period, any applicable taxes and other charges will be displayed at the station before you confirm your payment. Please review those details before proceeding.

Payments and any payment-card pre-authorizations are processed through Stripe. A temporary pre-authorization may be placed on your payment method. The amount, conditions and release timing will be shown during checkout where applicable. Your financial institution may take additional time to reflect the release of a pre-authorization.

3. Collecting and using a power bank

After payment is completed, collect the power bank dispensed by the kiosk. You are responsible for taking reasonable care of the power bank while it is in your possession. Use it only as intended and follow any safety instructions supplied with the device.

4. Returning the power bank

Return the power bank to a participating Charge2Go station in accordance with the instructions displayed at the station. Make sure the return is completed successfully before leaving. Until the return is registered as completed by the rental system, the rental may continue to be treated as active.

5. Lost, damaged or unreturned equipment

If a power bank is lost, not returned, or returned damaged beyond ordinary wear, additional charges may apply only as disclosed in the rental terms shown at the station before payment. Contact Charge2Go support promptly if you experience a return or equipment issue.

6. Availability and service interruptions

Stations and power banks are subject to availability. We may temporarily suspend or modify a station for maintenance, safety, technical or operational reasons. We do not guarantee uninterrupted availability at every location.

7. Support

For questions about a rental, payment, return or device, email charge2_go@outlook.com. Include the station location and relevant rental details, but do not email full payment-card numbers or security codes.

8. Changes and applicable law

These terms may be updated from time to time. The version presented when you rent will govern that rental, subject to applicable law. These terms are intended to operate alongside, and not limit, any rights you have under applicable consumer protection laws.